FAQ

FAQ  &  POLICIES

Frequently Asked Questions

Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest.

Where can I get updates on my order?
We put together a shipping guide and you can track your order here. 

What is my tracking number?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.
You can check and track the delivery status of your orders here Track My Order or here with TrackingNumber.

How long will it take for my package to arrive?
Shipping time take 7 op to 31 working days from the date that your item is shipped out (usually around 21 day). Depending on demand, your location and where it’s shipped from, delivery time will vary.
If the painting (or picture) is in stock, it will ship within two days, otherwise orders will be shipped out within 3-7 workdays after your payment.
NOTE: The price does not include any import taxes and you are responsible for customs duties if any.

What is your change and return policy?
If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. We cannot cancel your order once it has already been shipped. Our Returns Policy lasts 60 days. 

My item arrived damaged, what should I do?
Contact us asap. We do ship every item with extra padding. Despite this, items can arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item to get new or refund.

Where is CanvasPaintArt located?
We are based in Europe. Our fulfillment centers are located in Europe, China and US. Paintings and pictures are printed on canvas in China where they are shipped from.

 

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